Village Green Hotel Privacy Policy

The VILLAGE GREEN HOTEL is not liable for any indirect, incidental or consequential damages whatsoever arising from the use of or inability to use the contents of this website.

Privacy Commitment

The VILLAGE GREEN HOTEL operates a hotel, restaurant, pub and liquor store under the names: Village Green Hotel, 27 Street Grille, Sneakers Sports Bar and Village Green Liquor Store respectively. References to the Village Green Hotel are also a reference to Village Green Hotel, 27 Street Grille, Sneakers Sports Bar and Village Green Liquor Store.

The VILLAGE GREEN HOTEL is committed to protecting your privacy, and supports a general policy of openness about how it collects, uses, and discloses your personal information. This Privacy Policy applies to the personal information of the VILLAGE GREEN HOTEL’s customers, employees, and other individuals that is collected, used, or disclosed by THE VILLAGE GREEN HOTEL.

This Privacy Policy also explains how you can contact the VILLAGE GREEN HOTEL if you wish to access your personal information, have a question about it, want to make a change to it, or want the VILLAGE GREEN HOTEL to delete any personal information that the VILLAGE GREEN HOTEL may be holding about you. The VILLAGE GREEN HOTEL strongly recommends that you take the time to read this Privacy Policy.

Personal Information

For the purpose of this Privacy Policy, "personal information" means any information about an identifiable individual, but does not include:

• An individual’s business contact information, including the individual’s name, position name or title, business telephone number, business address, business e-mail, and business fax number;
• Personal information about an individual that is publicly available information as designated under the Personal Information Protection Act, such as information available from a public registry or in a telephone book;
• Aggregated information that cannot be associated with a specific individual; and
• Information about a company, association, or other organization.

What Personal Information We Collect

THE VILLAGE GREEN HOTEL collects, or may collect, the following personal information:

• Personal information we are required to collect under applicable law;
• Contact information (name, home address, home e-mail address and home telephone number of our hotel guests and employees) in order to contact you with regard to your employment, reservation, customer loyalty program membership, or account;
• Your company, employers, association, organization, or team name, and their mailing address, and phone number, for the purpose of your enrolment in customer loyalty programs or establish eligibility for special accommodation rates;
• Documentation relating to proof of age and identity (such as your signature, social insurance number, or driver's license number) in order to determine your qualification to work, or to verify your identity and age for the purposes of your attendance at the Sneakers Pub or Village Green Liquor Store, or your eligibility to purchase liquor at the Village Green Liquor Store, Sneakers Pub, or the 27 Street Grille.
• Financial and billing information (such as credit card number and expiration date) used to settle accounts;
• If staying at the Village Green Hotel, your arrival and departure date, and the people that were staying in your room with you;
• Personal information necessary to establish, manage and, if necessary, terminate, an employment relationship or membership in a loyalty program, or to register you as a guest in the hotel and manage your stay.

How We Use Personal Information

The VILLAGE GREEN HOTEL collects personal information for the following purposes:

• To establish, manage and, if necessary, terminate employment relationships, and enrol employees in benefit plans;
• To register guests at the hotel and to provide services to those guests and manage their stay, including vehicle information, other persons staying in guests rooms, and information relating to the payment of accounts;
• To establish eligibility for customer loyalty programs and special hotel accommodation rates;
• To determine customer interests in order to market further services to them, manage their stay at the hotel, and to establish and maintain commercial relationships with customers and provide ongoing services;
• To meet legal and regulatory requirements;
• For other reasons as a reasonable person would consider appropriate in the circumstances.

THE VILLAGE GREEN HOTEL may share personal information with third parties engaged to assist it in providing services or products to you or to carry out one or more of the purposes described above. These service providers are prohibited from using personal information for any purpose other than to provide this assistance and are required to protect personal information disclosed to them by THE VILLAGE GREEN HOTEL and to comply with the general privacy principles described in this Privacy Policy.

Consent

The VILLAGE GREEN HOTEL, in most cases, relies on express consent. However, where the purpose of the collection of personal information is obvious (such as the use of credit to pay an account), The VILLAGE GREEN HOTEL will rely on implied consent. In some cases, such as the receipt of information about additional services we offer, The VILLAGE GREEN HOTEL will rely on opt-out consent.

The VILLAGE GREEN HOTEL only collects personal information where it is necessary to provide the service that you are seeking, or to establish, manage, or terminate an employment or business relationship. The VILLAGE GREEN HOTEL also requires individuals to consent to the collection, use, or disclosure of personal information as a condition of the supply of a service or employment if such collection, use, or disclosure is required to fulfill the aforementioned purposes of collection.

The VILLAGE GREEN HOTEL reserves the right to collect, use or disclose personal information in certain limited circumstances, without the knowledge and consent of the individual, where required or permitted by law. Examples of this include:

• The VILLAGE GREEN HOTEL may collect or use personal information if it is clearly in the interest of the individual and consent cannot be obtained in a timely way, such as when the individual is seriously ill, mentally incapacitated, or in the case of an emergency where the life, health or security of an individual is threatened.
• The VILLAGE GREEN HOTEL may collect, use and disclose employee personal information without the consent of the individual where the collection, use, or disclosure is reasonable for the purposes of establishing, managing, or terminating an employment relationship between THE VILLAGE GREEN HOTEL and the individual.
• The VILLAGE GREEN HOTEL may collect or use personal information to create aggregate information, in order to identify customer needs and trends, and to aid in the development of new services and products.
• The VILLAGE GREEN HOTEL may disclose your personal information to law enforcement authorities in order to maintain order or to comply with accommodation or liquor licensing regulations and laws.
• The VILLAGE GREEN HOTEL may disclose personal information without knowledge or consent to collect a debt, to comply with a subpoena, warrant, or other court order, or as may otherwise be required or authorized by law.
• The VILLAGE GREEN HOTEL may collect, use, or disclose personal information without the knowledge and consent of the individual if seeking consent of the individual is reasonably expected to compromise the availability or the accuracy of personal information reasonably required for an investigation or a proceeding, such as in the case of an investigation of a breach of agreement or contravention of federal or provincial law.
• The VILLAGE GREEN HOTEL may disclose your personal information to 3rd parties in order to collect debts owed to THE VILLAGE GREEN HOTEL.

You may withdraw your consent to the use and disclosure of personal information in connection with the services that you have requested at any time, subject to legal or contractual restrictions and reasonable notice. The VILLAGE GREEN HOTEL will inform you of the implications of withdrawing consent. If you wish to withdraw your consent at any time, please contact our Privacy Officer (listed below).

Employee Personal Information

Employee personal information is personal information that is reasonably necessary to establish, manage, or terminate an employment relationship with The VILLAGE GREEN HOTEL. While we may collect, use and disclose employee personal information without your consent, we will notify you that we are doing so at the time, or prior to, when we collect, use or disclose your employee personal information.

The VILLAGE GREEN HOTEL reserves the right to collect, use, or disclose your employee personal information without your knowledge where it is required or allowed to do so by the Personal Information Protection Act.

Consent for Marketing Purposes

Unless you choose to opt-out, The VILLAGE GREEN HOTEL may use your contact information to promote and market additional services, products, and special offers from the Village Green Hotel, 27 St. Grille, Sneakers Sports Bar and Village Green Liquor Store. You may choose to opt-out of receiving marketing information from us at any time by:

• Marking enrolment information where provided stating you do not wish to receive marketing information;
• Sending a written notice to:

Village Green Hotel
27th Street
Vernon, BC
V1T 4Z1
Attention: Privacy Officer;

• Sending an e-mail to robertg@villagegreenhotel.com

Access to Your Personal Information

You have the right to access your personal information, including employee personal information, in the possession or control of The VILLAGE GREEN HOTEL and to know how that personal information has been or is being used, and to whom it has been disclosed.

Applications must be in writing and sent to our Privacy Officer by either mail or email at the addresses set out below. Applications should have sufficient detail in order to allow us to identify you and the information that you are requesting.

You may ask to have errors or omissions in your personal information in our possession, or control, corrected. If we are satisfied that the correction is reasonably necessary, we will correct the information and notify anyone to whom we have provided the personal information in the 12 months previous to the correction. If we are not satisfied that the correction should be made, we will annotate the personal information under our control of the correction requested, but not made.

Requests for access and correction will usually be responded to within 30 calendar days of receiving the request, unless we apply to the Privacy Commissioner for an extension.

We charge $25 plus $.25 per page for providing you with copies of your personal information. In the event that it will take an unusually long time to collect your personal information, we may charge more. In each case, we will give you a full quote before photocopying the information.

There is no charge for correcting personal information and there is no charge for accessing your employee personal information.

The VILLAGE GREEN HOTEL reserves the right to refuse to comply with all or part of a request where we are required or permitted to refuse to do so by the provisions of the Personal Information Protection Act or other applicable legislation.

Where we refuse all or part of your request, we will give you the reasons for the refusal and the section of Personal Information Protection Act on which we base our refusal, the name and contact information of someone within The VILLAGE GREEN HOTEL who can explain the basis for the refusal, and of your right to apply to the BC Privacy Commissioner for a review pursuant to the provisions of the Personal Information Protection Act.

How We Protect Personal Information

The VILLAGE GREEN HOTEL makes reasonable efforts to ensure that personal information relating to you is protected against loss and unauthorized access, collection, use, disclosure, copying, modifying, disposal, or similar risks. This protection applies in relation to information stored in both electronic and hard copy form, and will vary depending on the sensitivity of the information.

Access to personal information is restricted to selected employees or representatives on a need-to-know basis. In addition, The VILLAGE GREEN HOTEL employs generally accepted information security techniques, such as firewalls and access control procedures in order to protect personal information against unauthorized access, collection, use, disclosure, copying, modifying, disposal, or similar risk.

Retention of Personal information

The VILLAGE GREEN HOTEL retains personal information for as long as necessary to fulfill the purpose(s) for which it was collected and to comply with applicable laws. Personal information that is collected and used to make a decision about you (such as hiring decision) is retained for at least 1 year. Your consent to such purpose(s) remains valid after termination of The VILLAGE GREEN HOTEL’s relationship with you.

Changes to this Privacy Policy

The VILLAGE GREEN HOTEL reserves the right to modify this Privacy Policy at any time without notice. The Privacy Policy distributed at any time, or from time-to-time posted via its website at www.villagegreenhotel.com, shall be deemed the Privacy Policy then in effect.

Accountability

The VILLAGE GREEN HOTEL is responsible for the Personal Information under its control, and we have designated a Privacy Officer who is responsible for our compliance with this Privacy Policy and with applicable laws. Other individuals within the Village Green Hotel may be delegated to act on behalf of the Privacy Officer and the Village Green Hotel shall use appropriate means to provide a comparable level of protection while information is being processed by a third party.

You may contact our Privacy Officer as follows:

Village Green Hotel
Attention: General Manager
Address:
27th Street
Vernon, BC
V1T 4Z1
Phone: (250) 542-3321
Fax: (250) 549-4252
Email:
robertg@villagegreenhotel.com

Dispute Resolution

Should you be unhappy about the collection, use, or disclosure of your personal information by The Village Green Hotel, we ask that you discuss the matter further with our General Manager. Should you not be satisfied with the response, you may make an application or complaint to the BC Privacy Commissioner at:

Office of the Information and Privacy Commissioner
PO Box 9038 Stn Prov Govt
Victoria, BC
V8W 9A4
Fax: 250-387-1696
Telephone: 1-800-663-7867 and ask to be transferred to 250-387-5629

The Information and Privacy Commissioner’s website is found at www.oipbc.org.